I used to respond to that question with something like "give it time", "you'll know what to do when the time comes", "let's just get through this now and we can go over more later". I was always under the impression that they didn't have to be worried about trivial matters during this time. Yeah, right. What was trivial to me wasn't necessarily trivial to other people. I wasn't the one laying at home, alone for the first time in say 50 years, trying to sort through this newfound responsibility of being on my own. You know, I do this every day, I know what has to be done but the average person doesn't. Fortunately, they don't have to do this every day so they do need guidance.
Since I can't become a full time personal aide to everyone I deal with, I decided to put together a booklet which actually gives people step by step procedures of what they need to do next. Of course everybody doesn't need to follow the steps in the order that I put them down but they can pick and choose which items pertain to them. I've supplied contacts, telephone numbers and email addresses. Some of the information is about the Social Security Administration www.ssa.gov , Veteran's Administration www.va.gov , Probate Court, Life Insurance, Health and Dental Insurance Companies, Homeowners Insurance Companies, Personal Insurance Needs, Credit Card Companies, Notification of Banks and Financial Institutions, Other Assets, Retirement Funds, IRA's, Utility Companies, possible need for an Attorney, Death Certificates and more. Hopefully it will light the fire that has already been sparked. Right now it's state specific to the state I'm in and has lots of tips on what needs to be done when.
I know I'm not the best at what I do and I have to keep trying to better myself. But really, who am I doing it for? Yes, I take continuing education to keep my license. And yes, I want to keep my license so that I can work and earn a living, but...I do it for my families. They are the ones who entrust me with the care of their loved ones, they look to me; they deserve my best.